A baby’s diaper was not the only thing changed after a father discovered there was no way to clean up his infant in the men’s room of a local department store.
The frustrated father went straight to the top, writing a letter to the CEO of Macy’s, and the plea prompted quick changes at one of the company’s suburban Washington, DC stores.
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Anthony Dew had taken his four-month-old son shopping for Christmas gifts at the Macy’s store in Hyattsville, Maryland. When Jeremiah needed a fresh diaper, his dad went floor to floor and asked clerks for directions, but couldn’t access a changing table anywhere in the store.
Frustrated, Anthony walked out without buying anything and wrote a letter directly to Macy’s Chairman and CEO, Terry Lundgren.
That letter got a lot more attention than a crying baby could and showed how quickly a big company can respond to a single customer’s complaint.
When the Hyattsville store manager got a call from the boss’ office, he sprang into action.
“We put a team together and started work almost immediately,” Ufuoma Onosakponome told WTTG News.
Within a week, the store had completely renovated its men’s room, adding plenty of space and a changing table for fathers to fix up their fussy infants for a day of serious shopping.
(WATCH the video below from WTTG News) — Photo: WTTG video
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