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GoodSnitch App Makes it Easy to Show Gratitude for Great Customer Service

Feedback can be a scary word, especially for corporations that get an earful from their most furious customers, but what if there was an...

Baby Inspires Great Customer Service for Harried Mom

Babies are beacons of hope in small packages. They compel people, even those in the customer service industry, to be more generous, kind, and...
couple in beach chair Photo by Sun Star

Talk about Customer Service: US Clothier Delivers Forgotten Pants for Costa Rica Wedding

A Minnesota clothier spared no expense after a customer forgot his wedding pants in a changing room and flew off to get married in...
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Krispy Kreme Worker Knows Customer Service (Video Goes Viral of her Super Service)

Jia Jiang has designed a unique type of therapy to address his fear of rejection. As a young businessman, he wants to toughen himself...
krispy-kreme-donut-glazed

Krispy Kreme Worker’s Super Customer Service Goes Viral

Jia Jiang has designed a unique type of therapy to address his fear of rejection. As a young businessman, he wants to toughen himself...
Stevie Award winner, Michael White (left)

Stevie Awards for Customer Service Honor Best Customer Call Centers

The secret to Michael White’s success is satisfaction -- for his customers. White, 29, was recently named the Customer Service Contact Professional of the...
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Praising All Great Customer Service and Random Good Deeds

I like this idea very much: In Bradenton, Florida, the local newspaper prints readers' praise for extra special service received in their community. I've...

Giving a Break to Hassled Customer Service People

I was recently traveling during bad weather that had caused cancellations of many flights. I was sitting by the gate, having already changed my...

IKEA is Testing Buyback Program to Keep Customers’ Furniture From Ending Up in Landfills

The take-back program isn't just a great way to save good furniture from ending up in landfills – it's also an ingenious business strategy.

People Are Praising Young Man After He Was Spotted Running After Customer’s Car With Their Order

After hurrying over to the customer's car, the 19-year-old says that he did indeed tell them that “it was his pleasure.”

Waiter Fights Back Tears When Repeat Customer Calls Him Outside to Hand Over Keys to a Car

When Pollard spotted his favorite server walking to and from the bus stop, he wanted to give him more than just a generous tip.

Phone Service Providers Offering Free Text, Voice, and Data to Hurricane Victims

Phone service providers are unleashing some generosity for Hurricane Irma victims by offering free voice, text, and data credits until the storm passes. T-Mobile is making...

Gas Station Attendant is Giddy When Surprised With New Bike From Regular Customer

Johnnie Phillips used to suffer through the 2-hour walk to and from work every day – but not anymore, thanks to a compassionate customer. Johnnie...

Hungover Customer Brings Life Back to Struggling Fish and Chips Shop

After a night of partying with his pals, Colin was in need of some grease for his nausea, so he stumbled into Whitbie's – and ended up saving the business.

Barista Learns Sign Language To Make Deaf Customer Feel Welcome

This sweet gesture should win the award for 'Best Customer Service of 2016'.

Remember The Movers Who Give Free Service to Domestic Abuse Victims? 10 Companies That Won Our Hearts in 2015

From moving companies helping women escape abusive relationships to a CEO setting a $70,000 minimum wage for his workers, business was good in 2015. Here are...
Hotel Indigo delivers Nic Cage photo on pillow

Hotel’s Devotion to Service Includes Delivering Nic Cage on Guest’s Pillow

Hotel Indigo in San Antonio is trying to be one of those great hotels with a staff that goes out of their way to...
Dairy Queen worker stands up for blind man-KARETVvid

Fast Food Worker Who Stood Up For Blind Customer Gets National Praise

A 19-year-old employee at a local Dairy Queen served more than ice cream at his Hopkins, Minnesota store on September 10. He stood up...
elderly hands on the steering wheel

Driving Services Help Senior Mobility Without Spending Public Money

The Independent Transportation Network of America (ITNAmerica), a national organization is helping older people with their transportation needs at a time of dwindling state...
elderly hands on the steering wheel

Driving Services Help Senior Mobility Without Spending Public Money

The Independent Transportation Network of America (ITNAmerica), a national organization is helping older people with their transportation needs at a time of dwindling state...