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55 Customers ‘Pay It Forward’ for Next Car in Donut Line

A gesture by a customer at Heav’nly Donuts in Amesbury, Massachusetts triggered a chain reaction on Saturday that led to a lot of smiles. The...
tip jar mconnors morguefile

Pizza Customer Leaves Huge Tip in Workers’ College Fund

An anonymous customer at a pizza parlor in Wisconsin left a big tip for college bound employees last month. According to Jane Schradle, owner...
employees Umpqua Bank-FBComanyPhoto

Workers’ Happiness Rubs Off on Customers, Profits

In the past five years, the financial industry has taken a drubbing with plunging profits, allegations of improper behavior, and customer backlash against rising...
spam apology from Mini Cooper

Mini Cooper Sends Spam Apology, Care Package To Customers After Email Glitch

To fix an email spam catastrophe, the car company Mini Cooper sent a humorous and lovely package to those customers whose inboxes were inundated...
krispy-kreme-donut-glazed

Krispy Kreme Worker Knows Customer Service (Video Goes Viral of her Super Service)

Jia Jiang has designed a unique type of therapy to address his fear of rejection. As a young businessman, he wants to toughen himself...
pizza delivery surprise

Pizza Hut Delivery Guy Surprises Customer On Her Birthday

A user of the popular website, Reddit, posted that she received a special birthday surprise from her pizza deliveryman after ordering the food online. "On...
Xbox controller in purple

Dear Customer, Who Stuck Up For His Little Brother

You thought I didn't really notice. But I did. I wanted to high-five you. Yesterday I had a pair of brothers in my store. One...

Patagonia Asks Customers Not to Buy Unless They Really Need it

Clothing company Patagonia is asking people not to buy its outdoor sportswear and gear unless the really need it. The company may be the...
phone-keypad

Verizon, Sprint, AT&T Offer Free Calls to Japan for Their Customers

As charities rush to help with humanitarian needs in earthquake-struck Japan, US telephone and cable carriers are offering free calls overseas for their customers....
Stevie Award winner, Michael White (left)

Stevie Awards for Customer Service Honor Best Customer Call Centers

The secret to Michael White’s success is satisfaction -- for his customers. White, 29, was recently named the Customer Service Contact Professional of the...
pizza - Photo by ReverendB at Morguefile.com

Daily Pizza, Along With a Hunch, Likely Saved Customer’s Life

An 82-year-old Memphis woman ordered a pizza from Dominoes every day at noon for the past 3 years. That consistency, along with a caring...
blue-cross-blue-shield

NC Insurance Giant to Refund Millions to Customers Due to Health Care Law

Here's one benefit of the new federal health care reform law: Blue Cross and Blue Shield of North Carolina is refunding nearly $156 million...
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Waste Company Pays Customers to Recycle

Recycling is good for the planet, but now it can be good for your wallet. Allied Waste is teaming up with Recycle Bank in...
bank-of-america-logo.jpg

Bank of America and Chase Lighten Customer Fees

After being criticized for higher credit card fees, Bank of America is reducing overdraft and other account fees for a broad swath of...
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Grocery Chains Offer Free Antibiotics to Customers

If an antibiotic is just what the doctor orders for your infection this winter, you can get a free prescription at either Giant food...
coffee

Coffee Customers Pay It Forward Like Never Before

Even in these tough times, it is becoming "downright common" for Starbucks customers at this drive-thru window to pay the bill for the car...

Bakery Gives Wheatberries to Customers to Grow Local Flour

A Massachusetts organic bakery joins the 'local food' movement and its effort to cut global warming by distributing free wheatberries for customers to grow...
coffee

Starbucks Barrista Donates Kidney to Customer

"For three years Starbucks barrista Sandie Andersen served coffee to regular customer Annamarie Ausnes, who has plycystic kidney disease.  A typical Starbucks acquaintanceship --...

Customer Surprises Waitress With Help for College

A waitress was overheard by a customer while talking with her co-worker about the struggle to pay for college textbooks. After the customer left,...

Vacuum Cleaner Salesman Donates Kidney to Would-Be Customer

A traveling salesman who tried to sell a Kirby vacuum to a family in Twin Falls, Idaho, ended up, instead, donating his kidney. He...