Hotel Indigo in San Antonio is trying to be one of those great hotels with a staff that goes out of their way to meet every need a customer might have.
A series of text messages posted online in late January documents the lengths to which the hotel’s concierge created a memorable experience for one lodger.
The Current reports, the guest received a message from the Riverwalk hotel by text messaging after check-in saying if there was anything they could do to assist, simply text.
What happened next began as a lark and ended in over-the-top customer satisfaction involving Hollywood superstar Nicolas Cage.
Posting photos online at Imgur, FreePsychicReadings wrote:
“When I got an affirmative response, I thought it was auto generated and went about my day.
Hotel Indigo Front Office Manager Ramon Rangel followed through by having a framed photo of Cage’s character in Con Air sent to the room, with a sticky note saying, “Sweet Dreams. Enjoy” The guest found it “resting on the pillow, like a tiny chocolate, only a million times better.”
Rangel told the Current that this was not the weirdest request he’s had from a guest, “but it was definitely fun.”
(READ the full story from San Antonio Current)
Story tip from Julia Frerichs, LMT / Photo via Imgur