The above headline reflects the news, reported by NBC, that the dog who won hearts in this customer service ad, sadly, is not an actual part of the airline staff. Newspapers from the Daily Mail to the Toronto Star, and television stations, including network shows like Good Morning America had reported that the dog really worked for a Dutch airline. The video is so cute, we all wished it to be true.

The ad extolls the difficulty the airline has in locating the owners of forgotten items in airports—from a teddy bear found by a cabin crew to a laptop left in the lounge. But, “Sherlock” has the nose for the job.

The ad from KLM, the Royal Dutch Airline, then shows how this beagle, with its incredible sense of smell, was trained to run through airports, tracking down owners of items left behind.

“When you see the reactions of the passengers, it is really amazing,” spoofed the dog’s trainer.

(WATCH the video below)

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