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Baby Inspires Great Customer Service for Harried Mom
Babies are beacons of hope in small packages. They compel people, even those in the customer service industry, to be more generous, kind, and...
Talk about Customer Service: US Clothier Delivers Forgotten Pants for Costa Rica Wedding
A Minnesota clothier spared no expense after a customer forgot his wedding pants in a changing room and flew off to get married in...
Fast Food Worker Who Stood Up For Blind Customer Gets National Praise
A 19-year-old employee at a local Dairy Queen served more than ice cream at his Hopkins, Minnesota store on September 10. He stood up...
55 Customers ‘Pay It Forward’ for Next Car in Donut Line
A gesture by a customer at Heav’nly Donuts in Amesbury, Massachusetts triggered a chain reaction on Saturday that led to a lot of smiles.
The...
Pizza Customer Leaves Huge Tip in Workers’ College Fund
An anonymous customer at a pizza parlor in Wisconsin left a big tip for college bound employees last month. According to Jane Schradle, owner...
Workers’ Happiness Rubs Off on Customers, Profits
In the past five years, the financial industry has taken a drubbing with plunging profits, allegations of improper behavior, and customer backlash against rising...
Mini Cooper Sends Spam Apology, Care Package To Customers After Email Glitch
To fix an email spam catastrophe, the car company Mini Cooper sent a humorous and lovely package to those customers whose inboxes were inundated...
Krispy Kreme Worker Knows Customer Service (Video Goes Viral of her Super Service)
Jia Jiang has designed a unique type of therapy to address his fear of rejection. As a young businessman, he wants to toughen himself...
Pizza Hut Delivery Guy Surprises Customer On Her Birthday
A user of the popular website, Reddit, posted that she received a special birthday surprise from her pizza deliveryman after ordering the food online.
"On...
Dear Customer, Who Stuck Up For His Little Brother
You thought I didn't really notice. But I did. I wanted to high-five you.
Yesterday I had a pair of brothers in my store. One...
Patagonia Asks Customers Not to Buy Unless They Really Need it
Clothing company Patagonia is asking people not to buy its outdoor sportswear and gear unless the really need it. The company may be the...
Verizon, Sprint, AT&T Offer Free Calls to Japan for Their Customers
As charities rush to help with humanitarian needs in earthquake-struck Japan, US telephone and cable carriers are offering free calls overseas for their customers....
Stevie Awards for Customer Service Honor Best Customer Call Centers
The secret to Michael White’s success is satisfaction -- for his customers.
White, 29, was recently named the Customer Service Contact Professional of the Year...
Daily Pizza, Along With a Hunch, Likely Saved Customer’s Life
An 82-year-old Memphis woman ordered a pizza from Dominoes every day at noon for the past 3 years. That consistency, along with a caring...
NC Insurance Giant to Refund Millions to Customers Due to Health Care Law
Here's one benefit of the new federal health care reform law: Blue Cross and Blue Shield of North Carolina is refunding nearly $156 million...
Waste Company Pays Customers to Recycle
Recycling is good for the planet, but now it can be good for your wallet. Allied Waste is teaming up with Recycle Bank in...
Bank of America and Chase Lighten Customer Fees
After being criticized for higher credit card fees, Bank of America is reducing overdraft and other account fees for a broad swath of...
Grocery Chains Offer Free Antibiotics to Customers
If an antibiotic is just what the doctor orders for your infection this winter, you can get a free prescription at either Giant food...
Coffee Customers Pay It Forward Like Never Before
Even in these tough times, it is becoming "downright common" for Starbucks customers at this drive-thru window to pay the bill for the car...
Bakery Gives Wheatberries to Customers to Grow Local Flour
A Massachusetts organic bakery joins the 'local food' movement and its effort to cut global warming by distributing free wheatberries for customers to grow...