shopping basketMajor supermarket groups will be adding 30,000 new jobs as they get ready to expand UK food retailers — good news for employees with good customer service skills.

David Parsons, cheif executive at the Institute for Customer Service said, “The retail food sector is holding up well in the current economic climate, perhaps because people are eating at home rather than going out. And while the cost of the weekly shopping basket is important in the current climate, for many customers it is not just about price but also about the overall experience. This is where the skills of customer-facing staff will be the defining factor.”

(Read more in the Retail Bulletin) 

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