A viral moment from a doorbell camera that reached millions of people has now raised more than $76,000 to support a woman who spends her days caring for others.
When Suzanna Metcalf arrived at Pastor Neal Seiwert’s home in Castle Rock, Colorado last year, she apologized as she had mixed up their pizza order, and would have to return with the correct order. She blamed “getting old,” but the struggle on her face was clear.
Metcalf works delivery shifts while serving as the full-time caregiver for her 82-year-old mother, managing daily care, medical needs and household expenses.
Instead of frustration, Seiwert, his wife Hailee, and their three young daughters stepped outside, placed their hands on her shoulders, and prayed for her. The short clip, captured by a doorbell camera, showed Metcalf visibly moved by the unexpected kindness after a long day of work.
The video, posted by Seiwert, quickly went viral, with hundreds of commenters, who almost all had the same question: How can we help?
The Seiwerts found Metcalf, and with her permission, started a GoFundMe, which describes Suzanna as a woman who has spent years putting others first.
What began as a modest effort quickly grew. More than 2,600 donors have contributed over the last year, raising over $76,000 — far exceeding the initial $10,000 goal— to give Suzanna some financial breathing room as she continues caring for her mom.
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Seiwert told the New York Post he wanted Metcalf to feel both his family’s support and a broader sense of being valued. “So many people are commenting on how it brought them to tears. There are many people who simply just need love,” he said.
A viral moment doesn’t change the demands of caregiving and delivery work. But it has shown, in concrete form, that one small pause for kindness can open the door for real help.
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