After suffering a massive stroke earlier this month, 65-year-old Dan Magennis is alive and well today—and it is all thanks to a cable company employee who followed her instincts.

Magennis had been getting things done around his house in Walker, Michigan when the incident took place. Instead of doing yard work, Magennis opted to call Comcast so he could discuss his account.

It’s a good thing that he did, too; moments after he began speaking to a customer service rep, he lost feeling in his limbs and found himself unable to speak.

On the other end of the line was 35-year-old Kimberly Williams in Jackson, Mississippi. After she asked for Magennis’s name, she says that she knew something was wrong when his speech suddenly became slurred. When she heard his phone drop to the floor, she immediately began calling emergency services in his area.

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Once she was finally able to direct medical crews to the address that was listed on his account, they found him collapsed on the floor of his garage. He was then whisked to a nearby medical center where doctors confirmed that he was indeed having a stroke.

Magennis underwent an hour-long surgery to unclog the artery in his brain. Days later, he was released from the hospital with no discernible signs of ever having a stroke—which is a rare occurrence for such a deadly medical event.

“Had this person not intervened and just hung up the phone, I think [Magennis] likely would’ve had a very large left-sided stroke that would’ve left him with a significant disability,” neurosurgeon Justin Singer told WZZM-TV in the interview below. “Under certain circumstances, someone could even die from a very large stroke.”

(WATCH the news coverage below) – Photo by WZZM-TV

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