businessman photo by michael connors via morguefileNurse Lori Factor from Tecumseh, Okla., could be any one of the 35 million Americans who owe money to a collection agency.

The only difference is that Lori loves her debt collector.

Lori recalls Bill Bartmann once telling her, “I’m here to help you.” And help he did.

Mr. Bartmann told CBS’s Steve Hartman that with his compassionate tactics he is able to collect twice as much as his competitors who use threats and intimidation.

(WATCH the video and READ the story from CBS News)

File photo: Michael Connors via Morguefile

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