This cable technician is being praised for going above and beyond the call of duty after he arrived at the home of a stressed-out mother and her wailing toddler.
Earlier this month, Jessica Nash Donnahoo had been having a particularly hard day with her 3-year-old son Sailor. She had been trying to finish her household chores and simultaneously care for her 2-year-old daughter while her husband was at work – but her tasks were made all the more difficult by the fact that Sailor had been crying all morning.
Because Sailor suffers from blindness and two rare brain defects, he has a hard time communicating his needs. To Donnahoo’s surprise, however, she was given an unlikely reprieve from her parenting duties when Rob Kinney walked in through the door.
Kinney, who works as a cable technician for Spectrum, had been called to fix the internet in their Greenville, South Carolina home.
Immediately after he walked in through the door, Sailor ran up to the repairman and held up his arms – and to Donnahoo’s surprise, Kinney happily responded by scooping Sailor into his arms.
Kinney then spent the next 45 minutes rocking and soothing the youngster while he fixed the internet. By the time he was ready to leave, Sailor was almost asleep.
Donnahoo was overwhelmed with gratitude for the technician’s kindness. Upon having the freedom to finish folding her laundry and cleaning the dishes, she snapped a photo of Kinney and her son and posted it to social media.
“It was a huge relief to this tired momma,” Donnahoo wrote on Facebook. “Robert could have walked in, rushed, and left, but instead he saw a need greater than internet and met it.
“That’s beyond customer service – it’s humanity at its best,” she added.
According to an interview with Good Morning America, Kinney is used to caring for anxious children because he is a single father to a 4-year-old girl.
Despite the Facebook post accumulating over 164,000 shares, Kinney is humble about his good deed.
“For them to adopt him and take care of him on a daily basis is much more than what I did for a short period of time,” he told GMA. “God really has blessed that family and will continue to do so because of the kind and gentle spirit they have. They deserve more recognition than anyone.”
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